Shipping Policy

Contact Us

Time: Mon.- Fri. 9:00 AM - 6:00 PM (EST)

Service Email: contact us

Q1:How long does the entire process take?

Production and shipping times vary based on the sculpting option and shipping method you choose:
  • Fastest Sculpting: Hand-made time is 3-4 business days.
  • Faster Sculpting: Hand-made time is 7 business days.
  • Standard Sculpting: Hand-made time is 10 business days.

Please note: The expected dates assume your approval within 24 hours after receiving the proofing email. Delayed approval or modifications will require additional time.


Shipping times:
  • Standard Shipping: 8-12 business days
  • Priority Shipping: 5-7 business days
  • Express Shipping: 2-4 business days

Please note that revisions and large orders may require additional time. The total delivery time is the sum of production time and shipping time. For the fastest possible delivery, choose Express Shipping.

Q2:Can I change the destination country of my order?

After your order has been sent out, you may not change your shipping address.


Q3:How will I know my order has shipped?

You will receive a shipping confirmation email once your order is ready to ship. Please allow 24-48 hours for your tracking number to update after receiving this email. Keep in mind that delivery dates may change due to inclement weather conditions or holidays.

Q4:Do you ship internationally?

Yes, we happily fulfill international orders! Our production time remains the same, but shipping costs vary depending on the destination. Depending on your home country, a customs tax may be applied in addition to your shipping cost. The tariffs generated by DHL or FedEx need to be borne by the buyer.


Important Notes:

  • If your personalized product was remade, your order might be delayed. Only items that pass our quality inspection process will be sent out to ensure you receive a perfect gift.
  • We do not ship to APO/FPO addresses or college dorms.
  • Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
  • Expedited shipping is not offered to P.O. Box shipping addresses.
  • We do not offer overnight shipping.

  • We temporarily do not provide transportation to the following countries: Iraq, Palestinian Territories, Libya, French Polynesia, Botswana, Azerbaijan, Antigua and Barbuda, Åland Islands, Bouvet Island, French Southern Territories, Congo - Kinshasa, Heard & McDonald Islands, Côte d'Ivoire, Liberia, Mali, U.S. Outlying Islands, Micronesia, Antarctica, South Georgia & South Sandwich Islands, Saint Barthélemy, Svalbard and Jan Mayen.

If you have any questions, please feel free to contact us using the contact information provided at the top of the page.